Refund policy
Your shopping confidence matters to us. If a pre-loved item from Fashionswest doesn't meet your expectations, our straightforward return and refund process is here to help.
1. What Products Can Be Returned
All items sold on Fashionswest are second-hand. Because of this, our return standard is not "unused" - it's that the item (and, where applicable, every piece included in it) must be in the same condition as described and photographed at the time of sale.
Some products consist of multiple pieces (e.g., a two-piece set, a suit, or an item sold with accessories). When returning these, all pieces originally included must be returned together; partial-piece returns of a single multi-piece product are not accepted unless we agree to it in writing.
The following items can never be returned, under any circumstances:
- Final sale or clearance items
- Items marked as non-returnable on the product page
- Intimates, swimwear, and personal care/hygiene items (for hygiene reasons)
- Items that you have further worn, washed, altered, or damaged beyond the condition shown in the listing
- Items returned with pieces, original tags (if present), or accessories missing
2. Return Timeframe
Returns are accepted within 30 days of delivery.
3. Item Condition Requirements
To be eligible for a return, the item must match the condition shown in the listing photos and description at the time of purchase - not worn, washed, scented, or damaged by you. If the product is sold as a multi-piece item, every piece must be included and in that same condition. Any accessories that came with the item (original tags if present, belts, buckles, dust bags, boxes, etc.) must be returned in full.
4. How to Start a Return
To initiate a return, contact us at support@fashionswest.com with your order number. Once approved, we'll send you the return address and full instructions. Please include your order confirmation and package the item(s) securely.
5. Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged, significantly not as described, or incorrect. Shipping fees are non-refundable unless the return is due to our error.
6. International Returns
Our process for international orders depends on the reason for return:
Damaged, significantly not as described, or incorrect items:
No physical return is required. Just contact us at support@fashionswest.com with your order number and clear photos of the item and the issue (including all pieces, if applicable). Once verified, we'll issue a full refund or send a replacement at no extra cost to you.
Change of mind or sizing issue:
The item must be physically returned to our U.S. warehouse, with all pieces and accessories included. International return shipping costs are the buyer's responsibility. Please contact us first at support@fashionswest.com to receive the return address and instructions before sending your package.
Please note: We do not cover customs duties, taxes, or fees on international return shipments. Items must be returned in the condition described in Section 3, with all pieces and accessories intact.
7. Partial Returns
If your order contains multiple separate products, you may return one or more of them without returning the entire order. Note: for a single product made up of multiple pieces, all pieces of that product must be returned together (see Section 1). Refunds are issued only for the returned product(s) that meet our return conditions; original shipping fees and any items kept are not refunded.
8. Restocking Fees
We don't charge restocking fees on returns that meet our return conditions. However, if a return doesn't comply with our policy (e.g., worn beyond listing condition, damaged, or missing pieces/accessories), we reserve the right to apply a restocking fee or reject the return.
9. Refunds
Refunds are processed within 10 business days of receiving your return and issued to your original payment method. Shipping fees are non-refundable unless the return is due to our error.
10. Exchanges
Because each item is one-of-a-kind (second-hand, limited stock), we're not able to offer direct exchanges. Please return your original purchase and place a new order instead.
11. Contact Information
Questions about your return? Reach us at support@fashionswest.com. We typically respond within 24 business hours. Our support team is available Monday–Friday, 12 PM–8 PM.
Fashionswest is a brand operated by [ ]. For legal inquiries, please contact us at support@fashionswest.com.